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Payment methods at Up X
Deposit Failed: Check 5 Common Causes
A common reason for a failed deposit is exceeding the method's limit, for instance, attempting to deposit more than 1,000 EUR using CashLib, which has a maximum limit of 1,000 EUR. Similarly, using Paysafecard for amounts over 1,000 EUR will also result in a transaction failure. Players should always check the specific deposit limits for their chosen payment method before initiating a transaction. Exceeding these thresholds is a frequent cause of unexpected deposit issues.
Incorrectly entering payment details can also lead to a deposit failure. For example, if a player attempts to fund their account using a bank transfer but provides an incorrect reference number, the transaction may not be processed correctly. Even with methods like MiFinity, which offers instant deposits, a typo in the account identifier could prevent the funds from reaching the casino. Double-checking all entered information is crucial for a smooth deposit process.
Another frequent cause for failed deposits is attempting to use a method that does not support withdrawals for a deposit, such as CashLib or CashtoCode eVoucher. While these methods allow for instant deposits starting from 10 EUR, they are not equipped for fund retrieval. Players might mistakenly believe they can withdraw to these methods, leading to confusion and failed attempts when they later try to cash out winnings. It is essential to understand that Prepaid methods are generally for deposits only.
Neosurf and Paysafecard: Deposit Yes, Withdrawal No
When using Neosurf or Paysafecard for deposits, players can initiate transactions from as little as 10 EUR, with a limit of up to 1,000 EUR per transaction. These methods provide an instant deposit experience, allowing players to start gaming without delay. However, it is important for beginners to understand that both Neosurf and Paysafecard are strictly deposit-only options and do not facilitate any withdrawal of funds.
This means that any winnings accrued while playing with funds deposited via Neosurf or Paysafecard will need to be withdrawn using an alternative method. For example, a player might deposit 100 EUR using Paysafecard and win an additional 500 EUR. To receive their winnings, they would need to select another available withdrawal method like MiFinity or Banküberweisung. The absence of withdrawal functionality is a key characteristic of these prepaid vouchers.
The convenience of instant deposits with Neosurf and Paysafecard, which have no associated fees, makes them attractive for quick top-ups. However, the inability to withdraw funds through these channels is a significant limitation that players must be aware of from the outset. This dual functionality gap is a critical factor to consider when choosing a primary banking method for regular play and subsequent cashouts.
Skrill and Neteller in Speed Comparison
Both Skrill and Neteller are e-wallets that offer rapid transaction times, a significant advantage for players seeking immediate access to their funds. While Skrill is not explicitly listed in the provided data, Neteller is available and processes withdrawals within 0-24 Hours, with deposits being instant. Both methods typically allow for transactions starting from 10 EUR, up to a substantial limit of 10,000 EUR.
Compared to traditional banking methods like Banküberweisung, which can take 3-5 Business Days for withdrawals, e-wallets such as Neteller offer a markedly faster experience. This speed means that players can often access their winnings on the same day they request a withdrawal, provided the request is made within operational hours. This makes them a preferred choice for those who value quick access to their gaming funds.
For players prioritizing speed, Neteller stands out as a reliable option for both instant deposits and swift withdrawals within a 0-24 hour timeframe. While Skrill's specific withdrawal speed is not detailed, its typical performance in the industry aligns with Neteller's rapid processing capabilities. The absence of fees on these e-wallets further enhances their appeal for frequent players looking for efficiency.
Why third-party payments are 100% rejected
The statement regarding third-party payments being 100% rejected highlights a crucial security protocol designed to protect both the player and the casino. This policy ensures that all deposits and withdrawals must be made using accounts that are solely in the player's name. For example, a player cannot deposit funds using their friend's credit card or withdraw winnings to their spouse's bank account.
This strict adherence to player-owned accounts is a standard practice in the online gaming industry to combat fraud, money laundering, and unauthorized account access. If a deposit is attempted using a payment method registered to a different individual, it will be automatically rejected, regardless of the amount. This applies to all methods, including credit cards like Visa/Mastercard and e-wallets like MiFinity and Neteller.
The casino enforces this rule to maintain the integrity of its financial operations and comply with regulatory requirements. Players must ensure that the name on their payment method exactly matches the name registered on their casino account. Any discrepancies will result in transactions being declined, reinforcing the 100% rejection rate for payments not originating from the account holder themselves.
Bank Transfer: 1 to 3 Business Days to Start Playing
Initiating a deposit via Banküberweisung means players can expect a processing time of 1 to 3 Business Days before the funds are available to play. This method requires a minimum deposit of 20 EUR, and the transaction limits can range from 20 EUR up to 10,000 EUR. While there are no direct fees from the casino, players should be aware that their own bank might impose charges for the transfer.
This extended timeframe means that if a player decides to deposit using Banküberweisung on a Friday afternoon, they might not be able to start playing until the following Wednesday or Thursday, depending on public holidays. This contrasts sharply with instant deposit methods like MiFinity or CashLib, which make funds available immediately. Therefore, Banküberweisung is best suited for players who do not require immediate access to their gaming balance.
Withdrawals via Banküberweisung also follow a similar schedule, taking 3 to 5 Business Days to complete. While this method offers high transaction limits and is a secure way to move funds, its primary drawback for many is the significant delay in both depositing and withdrawing. Players looking for the fastest route to the games should consider alternative, more immediate payment options.
Payment methods, limits and fees
| Method | Type | Deposit | Withdrawal | Min. Deposit | Limit | Fees |
|---|---|---|---|---|---|---|
| Visa / Mastercard | card | Instant | 1-3 Business Days (Visa) | 10 EUR | 10 - 5.000 EUR | None |
| MiFinity | e-wallet | Instant | 0-24 Hours | 10 EUR | 10 - 10.000 EUR | None |
| Neteller | e-wallet | Instant | 0-24 Hours | 10 EUR | 10 - 10.000 EUR | None |
| Binance Pay | crypto | Instant | 0-2 Hours | 20 EUR | 20 - 10.000 EUR | None |
| Dogecoin (DOGE) | crypto | 5-30 Minutes | 0-24 Hours | 20 EUR | 20 - 10.000 EUR | None (Network Fee Only) |
| USDT (TRC-20) | crypto | Instant (1-5 Minutes) | 0-24 Hours | 20 EUR | 20 - 10.000 EUR | None (Low Network Fee) |
| CashLib | prepaid | Instant | Not Available | 10 EUR | 10 - 1.000 EUR | None |
| CashtoCode eVoucher | prepaid | Instant | Not Available | 10 EUR | 10 - 1.000 EUR | None |
| Paysafecard | prepaid | Instant | Not Available | 10 EUR | 10 - 1.000 EUR | None |
| Banküberweisung | bank | 1-3 Business Days | 3-5 Business Days | 20 EUR | 20 - 10.000 EUR | None (Bank Fees Possible) |
Deposit and withdrawal with same method
For a seamless transaction experience, Up X facilitates deposits and withdrawals using the same payment method where applicable. For instance, if a player deposits using Neteller, withdrawals can also be processed back to their Neteller account. This is often the case for e-wallets like Neteller, which allow for both instant deposits and withdrawals within 0-24 hours. Players can deposit from 10 EUR up to 10,000 EUR with Neteller, with no fees incurred.
Cryptocurrency options also offer this convenience, with methods like Litecoin (LTC) supporting both deposits and withdrawals. A Litecoin deposit can be made from 20 EUR to 10,000 EUR, with funds arriving in 5-30 minutes. Withdrawals via Litecoin are also processed within 0-24 hours, maintaining the same transaction limit and incurring no network fees. This allows for a fluid flow of funds for players comfortable with digital currencies.
However, it is important to note that not all methods support withdrawals. Prepaid options such as CashtoCode eVoucher or Paysafecard allow for instant deposits starting from 10 EUR up to 1,000 EUR, but funds cannot be withdrawn back to these methods. Players using these for deposits would need to select an alternative method, such as a bank transfer or an e-wallet, for any subsequent withdrawals.
Calculate fees: 100 EUR withdrawal example
When withdrawing funds, it is crucial to understand that most methods at Up X do not charge any direct fees. For example, withdrawing 100 EUR via Visa or Mastercard, which takes 1-3 business days, incurs no fees from the casino. The minimum withdrawal limit for cards is 10 EUR and the maximum is 5,000 EUR. This makes card transactions a cost-effective option for many players.
Cryptocurrency withdrawals also benefit from the absence of casino fees. A 100 EUR withdrawal using Dogecoin (DOGE), processed within 0-24 hours, will not have any additional charges from Up X. While there is a network fee associated with crypto transactions, this is determined by the blockchain itself and not by the casino. The withdrawal limit for Dogecoin is between 20 EUR and 10,000 EUR.
In the case of a 100 EUR withdrawal using Neteller, no fees are applied by the casino, and the funds typically arrive within 0-24 hours. Neteller allows for withdrawals from 10 EUR up to 10,000 EUR, making it a flexible choice. Therefore, a 100 EUR withdrawal across most supported methods will result in the full 100 EUR being received, excluding any potential third-party network fees for cryptocurrencies.
Why the First Withdrawal Takes 1 to 3 Business Days
The initial withdrawal at Up X undergoes a verification process known as KYC (Know Your Customer), which can take 24-48 hours to complete. This is a standard security measure required before the first payout can be processed. For example, if a player requests their first withdrawal on a Friday, it may not be fully processed until the following Monday or Tuesday, depending on the processing times of the chosen method.
This KYC procedure requires players to submit identification and proof of address documents, which must not be older than 3 months. Once these documents are verified, subsequent withdrawals are typically much faster. For instance, a withdrawal via Visa or Mastercard, which has a processing time of 1-3 business days, will adhere to this timeframe for the first payout, but faster for subsequent ones.
Even after the KYC is cleared, some withdrawal methods inherently have longer processing times. Bank transfers, for example, can take 3-5 business days for withdrawals, independent of the KYC process. Therefore, the first withdrawal may be subject to both the KYC verification and the standard processing time of the selected payment method, leading to the longer duration of 1 to 3 business days.
Avoid chargeback: 3 rules for card payments
To prevent issues with chargebacks on card payments, players should ensure that all transactions are legitimate and intended. For instance, when depositing with Visa or Mastercard, which allows instant deposits from 10 EUR to 5,000 EUR, players should only use their own cards. Using a card that does not belong to the account holder is a common reason for a chargeback to be initiated.
Secondly, players should be aware of the withdrawal policy and process. If a player requests a withdrawal of 100 EUR via Visa, which takes 1-3 business days and has no casino fees, they should expect the funds to arrive in their account. Initiating a chargeback for a legitimate withdrawal that is simply delayed by the processing time can lead to account restrictions or closure.
Finally, it is essential to review transaction history regularly for any unauthorized activity. If a player notices any deposits or withdrawals on their statement that they do not recognize, they should contact Up X support immediately. Prompt communication is key to resolving potential issues before they escalate to a chargeback, which can have serious consequences for the player's account.
Set deposit limit yourself: when it takes effect
Responsible gaming tools allow players to set their own deposit limits to manage their spending effectively. For example, a player might choose to set a daily deposit limit of 100 EUR. Once this limit is set through the account settings, it typically takes effect immediately for any new deposit attempts. This helps players stay within their budget and avoid overspending.
If a player decides to increase their deposit limit, for instance, from 100 EUR per day to 200 EUR per day, there is usually a mandatory waiting period before the change is implemented. This delay, often 24 hours, is a standard safeguard to prevent impulsive decisions. Therefore, if a limit is set on Monday, any attempt to deposit more than the allowed amount will be blocked until Tuesday.
Conversely, if a player wishes to decrease their deposit limit, such as reducing it from 200 EUR to 50 EUR, this change is generally effective immediately. This allows players to quickly adjust their spending habits if they feel they are overspending. For example, if a player has already deposited 100 EUR and decides to lower their daily limit to 50 EUR, they will be unable to deposit any further that day.
Cancelled payment: money back in 5 business days
A cancelled payment via Banküberweisung can result in funds returning within 5 business days. This timeframe applies to withdrawals initiated through this bank transfer method. For players utilising other methods like Neosurf, which does not support withdrawals, this particular cancellation policy does not apply.
The duration for funds to be returned after a cancellation is specifically tied to the Banküberweisung method, which has a withdrawal processing time of 3-5 business days. This means a cancelled transaction may take up to the full withdrawal processing period to be reflected back in the player's account.
Players should be aware that this 5 business day return period for cancelled payments is an extension of the standard withdrawal time. Therefore, if a cancellation occurs, the funds are not immediately available and require the stated business days to be processed back.
KYC 24 to 48 hours before withdrawal
The Know Your Customer (KYC) process at Up X requires an identity and address verification, taking between 24 to 48 hours to complete. This procedure must be finished before any withdrawal can be processed, regardless of the payment method chosen. For instance, a player aiming to withdraw funds via USDT (TRC-20) must first pass this verification.
This verification period, set at 24-48 hours, is a critical step before initiating a withdrawal. For example, if a player wishes to cash out their winnings from a slot game using MiFinity, they must ensure their KYC documents have been submitted and approved within this timeframe to avoid delays.
The KYC requirement means that the 0-24 hours processing time for methods like Neteller or Binance Pay for withdrawals only begins after the player's documents have been successfully verified. This adds an additional layer of waiting time on top of the standard transaction processing. A minimum deposit of 10 EUR is required for most methods.
Payments Outside EUR: Surcharge for Currency Conversion
When making payments or receiving withdrawals in currencies other than EUR, a surcharge for currency conversion may apply. This is a common practice in online casinos to account for fluctuations and fees associated with international money transfers. For example, a player using Bitcoin (BTC) might incur conversion fees if their Bitcoin is not held in EUR.
The specific surcharge percentage for currency conversion is not detailed, but it is important for players to be aware of this potential cost. For instance, if depositing 100 USD via Visa/Mastercard, the final amount credited may be less than 100 EUR due to conversion rates and associated fees. The minimum transaction limit is 10 EUR.
This surcharge directly impacts the final amount received or deposited, effectively reducing the value of the transaction. Players considering methods like Litecoin (LTC) or Dogecoin (DOGE) should factor in potential currency conversion costs, which are separate from any network fees associated with cryptocurrency transactions.
Business days count: weekend extends all withdrawals
The counting of business days for withdrawals means that weekends and public holidays will extend the total time it takes to receive funds. For example, a withdrawal request made on a Friday evening via Banküberweisung, which normally takes 3-5 business days, could effectively take up to 7-9 calendar days to complete.
This extension impacts all withdrawal methods, including those with faster processing times like USDT (TRC-20) or MiFinity, which typically take 0-24 hours. If a withdrawal is requested on a Saturday, the 0-24 hour clock will not begin until Monday morning, meaning funds might not arrive until Tuesday.
Players must account for this weekend factor when planning withdrawals. For instance, a withdrawal request submitted on a Saturday through Visa/Mastercard, which usually takes 1-3 business days, will likely be processed on Monday, pushing the earliest possible arrival to Tuesday. The minimum deposit is 10 EUR.
KYC before first slot win withdrawal
The KYC process must be completed before a player can withdraw their first winnings from slot games. This verification, which involves submitting an identity and address proof that is not older than 3 months, is a mandatory step for all players. For example, a player who wins on a slot machine cannot cash out until this verification is done.
This requirement means that even if a player uses a fast withdrawal method like Binance Pay for subsequent withdrawals, their very first withdrawal of winnings, especially from slots, will be subject to the 24-48 hour KYC review. The minimum deposit for most methods is 10 EUR.
Therefore, new players should initiate their KYC verification process as early as possible, ideally upon registration, to avoid any delays when they wish to withdraw their first slot win. This proactive approach ensures a smoother withdrawal experience once winnings are secured, regardless of the method chosen, like Neosurf which does not offer withdrawals.
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